General

Orders

• Do you offer bulk discounts?
• Why should I set up an account when buying from you?
• Do I have to create an account to place an order?
• I have forgotten my password, How can I find out what is it?
• You don’t have my items in stock. Can I pre-order them?
• I need my order very urgently. How should I order from you?

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Payments

• Can I apply a discount code?
• I am unable to pay
• What payment methods do you accept?

Delivery & Shipping

• Where is my order? / How can I track it?
• Do you ship internationally?
• There is a problem with my delivery
• My delivery is missing
• Recieved damaged delivery
• What delivery options are available

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Returns

• I’ve returned my item. When will I receive a refund?
• What sort of items can I return?
• What is your refund policy?
• I'm unhappy with the delivered product
• Can I return my items if they are not what I wanted?

Product specification and branding options

• My question is not listed here. What should I do?
• What are the available foil options
• What are the available branding options?
• Do you offer custom size boxes if I can’t find the size I am looking for?
• How can I find out the environmental specifications of my box?
• Are your measurements internal or external?