If you placed your order online and have an account, please login and jump into your orders. Here you can check your order has gone through and been received. The order status will confirm the stage the order is at.
If you checked out as a guest, please check your junk folder (as they can sometimes hide in there). If the order confirmation has gone walk-abouts and is still no where to be seen, then please don't hesitate to reach out to us by phone, chat or email as soon as possible, where we can track it down for you, and confirm your order is recieved.
You can contact us via Live Chat, Submit your request via our contact form or by Phone: 01825 723 832.